Access ON: Making Ontario Accessible

Sassafraz is committed to promoting the dignity and independence of people with disabilities and strives to assist or accommodate all persons with disabilities or food allergies.

Sassafraz provides a wheelchair accessibility lift, welcomes and accommodates service animals and support persons, without charge, and is sensitive to food allergies. If you have any questions or concerns regarding accessibility or any disabilities please speak to a manager or hostess upon arrival. Please advise your server of any food allergies.

Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Sassafraz is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices and we have on site, a wheelchair accessibility lift that may be used by customers with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Fees will not be charged for support persons.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, or our wheelchair accessibility lift, Sassafraz will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available.

The notice will be placed prominently on location


Sassafraz will provide training to employees, volunteers and others who deal with the public, or other third parties on our behalf.

Individuals in the following positions will be trained:
Managers, service staff and hostesses.

This training will be provided to staff upon hiring and throughout the course of their employment.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Sassafraz’s plan related to the customer service standards
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
  • How to use the wheelchair accessibility lift
  • What to do if a person with a disability is having difficulty in accessing Sassafraz’s goods and services
  • What to do to determine if a guest has a food allergy and if a guest has an allergic reaction

Feedback Process

Customers who wish to provide feedback on the way Sassafraz provides goods and services to people with disabilities you can contact Sassafraz at:

All feedback including complaints, will be forwarded to ownership. Customers can expect to hear back in 5 business days.

Modifications to this or other policies

Any policy of Sassafraz that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.